Returns & Exchanges

We want you to love your COOLA products as much as we do, which is why we offer a 30-day satisfaction guarantee for all purchases made on our website. If you are not completely satisfied with your order, we will gladly accept returns of lightly used items for a full refund or exchange.

1

Start Your Return

Visit our online returns portal and enter your order number and shipping zip code to initiate the process and select the items you wish to return.

2

Print Your Label

Once your request is approved, we will provide a prepaid USPS return shipping label via email for you to print and attach to your package.

3

Pack and Ship

Securely pack your items in the original box, if possible, and drop off the package at any authorized USPS location or scheduling a pickup.

4

Receive Your Refund

After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing